PRIVACY POLICY

Last modified: January 2023

1. INTRODUCTION

At ALC VALET PARKING, we value the privacy of our customers and users. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website www.alcvaletparking.com or our parking services.

By using our services or our website, you agree to the terms of this Privacy Policy.

2. PERSON IN CHARGE OF THE TREATMENT

• Company Name: ALC VALET PARKING O.E.
• Address: Carr. de Torrellano al Aeropuerto, s/n, 03320 Elche, Alicante
• E-mail: info@alcvaletparking.com
• Telephone: +34 601 35 63 56

3. DATA THAT WE COLLECT

We collect and process different types of personal data, depending on your relationship with us:

3.1. Data you provide directly to us

• Contact details: Name, surname, e-mail, telephone number.
• Invoicing and payment details: DNI/NIE/CIF, postal address, bank or credit card details.
• Vehicle data: registration number, model, colour, vehicle characteristics.
• Booking information: check-in and check-out dates, contracted services.

3.2. Automatically collected data

• Browsing data: IP address, type of device, browser, pages visited on our website.
• Cookies and similar technologies: See our Cookie Policy for more information.

4. PURPOSE OF DATA PROCESSING

The data collected will be used for the following purposes:

If at any time we need to process your data for a different purpose, we will ask for your prior consent.

5. DATA SHARING

We do not sell or share your data with third parties, except in the following cases:

• Legal authorities: If required by law or court order.
• Service providers: Payment companies, hosting, IT support, marketing agencies (under confidentiality agreements).
• Insurance and experts: In case of incidents with your vehicle.

In all cases, we guarantee that third parties comply with data protection regulations.

6. DATA RETENTION TIME

Your data will be stored for the following periods:

• Booking and invoicing data: 6 years (tax and accounting obligation).
• Contact details and queries: 1 year after last interaction.
• Marketing data: Until you withdraw your consent.
• Vehicle data (check-in/check-out): 1 year for security.

After the deadline, we will securely delete or anonymise the data.

7. USER RIGHTS

As a user, you have the right to:

• Access your personal data.
• Rectify any incorrect or incomplete data.
• Request the deletion of your data when it is no longer needed.
• Limit the processing of your data in certain cases.
• Object to the processing of your data for marketing purposes.
• Request the portability of your data to another provider.
• Withdraw your consent at any time (if the processing is based on your consent).

To exercise these rights, send a request to info@alcvaletparking.com, indicating “Exercise of RGPD rights” in the subject line and attaching a copy of your DNI/NIE.

8. DATA SECURITY

We take technical and organisational measures to protect your personal data, including:

• Data encryption in communications (SSL/TLS).
• Access control and authentication.
• Backup and recovery protocols.
• Privacy policies and employee training.

Despite these measures, we cannot guarantee the absolute security of information on the Internet.

9. CHANGES TO THE PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to accommodate changes in the law or improvements to our services.

The date of last update will always be visible at the end of the document.

10. CONTACT

If you have any questions about this Privacy Policy, you can contact us at:

• E-mail: info@alcvaletparking.com
• Telephone: +34 601 35 63 56
• Web: www.alcvaletparking.com

Complies with:

• RGPD (UE 2016/679)
• LOPDGDD (España, Ley Orgánica 3/2018)
• LSSI-CE (España, Ley 34/2002)